Frequently Asked Questions

How long does shipping take?

Domestic orders are handed to our carrier within 3–5 business days. International orders typically arrive within 8–17 business days depending on destination and customs.

Do you ship internationally?

Yes. We ship internationally via USPS, UPS, and GlobalPost. Delivery times vary by location. Please check your local regulations regarding the import of research compounds before ordering.

Do your products come with a Certificate of Analysis (CoA)?

Yes. All OMEGA products are third-party tested and Certificates of Analysis are available. We partner with MZ Biolabs for analytical testing using HPLC with UV detection combined with mass spectrometry.

How do refunds work?

Approved refunds are processed within 3–5 business days to your original payment method. We do not accept general returns, but handle damaged, missing, or unsatisfactory items on a case-by-case basis.

Is there a restocking fee?

Cancellations after a package has been picked up by the carrier may incur a 15% restocking fee plus return shipping costs.

Should peptides be frozen?

Yes. For long-term storage, peptides should be kept frozen at -20°C or below. Once reconstituted, store in the refrigerator and use within a reasonable timeframe.

Can I travel with peptides?

Travel regulations vary by country and carrier. It is your responsibility to comply with all applicable local, state, and federal regulations when transporting research compounds.

How are peptides manufactured?

OMEGA peptides are produced using solid-phase peptide synthesis (SPPS) with advanced purification procedures, resulting in products that meet a minimum 98% purity standard.

What does lyophilized mean?

Lyophilized (freeze-dried) peptides are powdered through a process that removes moisture while preserving the compound's structure. Lyophilized peptides tend to have a longer shelf life and are more stable compared to liquid counterparts.

Are peptides legal?

The legal status of peptides varies by jurisdiction and intended use. All OMEGA products are sold strictly for research and laboratory use only. It is the buyer's responsibility to ensure compliance with local regulations.

Are nootropics legal?

Legality varies by region. OMEGA nootropics are sold exclusively for research purposes. Buyers are responsible for understanding and complying with applicable laws in their jurisdiction.

How do nootropics work in research?

Nootropics are studied for their effects on cognitive function through mechanisms including neurotransmitter modulation, neuroprotection, and cerebral blood flow. OMEGA provides rigorously tested compounds for laboratory research in these areas.

What is the advantage of nasal sprays in research?

Nasal sprays allow compounds to bypass the digestive system, enabling faster absorption in research settings. They are manufactured to precise specifications and require refrigerated storage.

What are sublingual tablets used for in research?

Sublingual tablets dissolve under the tongue, allowing for direct absorption that bypasses first-pass metabolism. This delivery method is studied for its bioavailability characteristics in research settings.

Do you have a Discord community?

Yes. OMEGA has a Discord server where researchers can share experiences and get support. It is a public server with community safety guidelines. You can find the link on our social media pages.

How do I contact support?

Email us at support@omegausa.com or call (662) 740-0722. We aim to respond within 1 business day.